Recall FAQ

Analemma Water Bottle Voluntary Recall - Frequently Asked Questions

Dear Analemma Family,

Your safety is our absolute priority. Below you will find answers to the most common questions about the voluntary recall of the Analemma Water Bottle. If you cannot find what you are looking for, please reach out to us directly using the contact details at the bottom of this page - we are here to help.

1. What happened?

The Analemma Water Bottle contains an internal quartz crystal glass tube, known as the Inlay, which is submerged within the drinking water space during normal use. We received a report from one of our customers indicating that a glass shard had been ingested following use of the product.

As soon as we became aware of this, we voluntarily initiated a recall in full cooperation with the U.S. Consumer Product Safety Commission (CPSC) because your safety is our absolute priority. We have stopped all sales of the product and are reaching out to all of our customers to make sure everyone is taken care of.

2. Should I continue using my bottle?

No. We strongly recommend that you discontinue use of your Analemma Water Bottle right away, until you have received and installed the protective mesh insert we are sending out to all affected customers. Please set your bottle aside until your remedy has arrived.

3. What remedies are available to me?

You have two options, and we want you to choose whichever works best for you:

Option 1 - Free protective stainless steel mesh insert. This insert is retrofitted into your existing bottle and is designed so that, even if the glass inlay were to break, no glass fragments can reach your drink. The installation process is very simple - the insert is fitted directly inside your bottle, and we will include clear, step-by-step instructions so it takes just a moment to set up. It will be shipped to you completely free of charge.

Option 2 - Full refund. If you would prefer not to continue using the bottle, we completely understand, and we are happy to issue you a full refund for your purchase instead.

There is no pressure either way - both options are available to you.

4. How do I receive the mesh insert?

We will begin shipping the mesh insert to all affected customers in late May or early June 2026. All customers will be notified by email as soon as we start sending them out.

To make sure your insert reaches you without any delays, please verify or update the following details with us by emailing info@analemma-water.com:

  • Your full name
  • Your shipping address, including postal code and country
  • Your email address
  • Your phone number

If you have already replied to one of our previous emails confirming your details, you do not need to do anything further - we have you on file.

5. How do I receive a refund?

If you would prefer a refund instead of the mesh insert, please contact us by email at info@analemma-water.com to begin the process. The refund process works as follows:

  1. Once we verify your details in our system, we will reach out to you by email.
  2. We will provide you with a return label for your bottle.
  3. Once we receive your bottle back, we will issue your full refund.

6. My glass inlay has already cracked or broken. What should I do?

Please stop using your bottle immediately. The new mesh insert we are developing is designed to swap out the existing inlay altogether, so you will be sent a mesh insert that will replace your current inlay once shipping begins in late May or early June 2026.

In the meantime, please reach out to us at info@analemma-water.com so we can confirm your details and make sure your replacement is prioritised.

7. Does this recall apply to my bottle?

This recall applies to all Analemma Water Bottles - both the Black and White variants - sold between November 2025 and February 2026. If you purchased your bottle during that period, you are covered and fully eligible for a remedy. If you are unsure, please get in touch with us and we will verify it for you.

8. Is there any health risk I should be aware of?

We take this very seriously, which is exactly why we initiated the recall proactively. If your inlay has not broken, there is currently no immediate danger - however, we do ask that you stop using the bottle as a precaution until the mesh insert has been installed.

How to contact us

We are here to help with any questions or concerns you may have. Please reach out to us through any of the following:

Thank you for your patience, your trust, and your understanding as we work through this together. We are committed to making this right for every one of our customers.

With gratitude,
The Analemma Team